Returns and refunds policy

We are unable to accept returns on any items that have been used in any way. We can only accept returns on items that are unused, with their barcode still attached and the original receipt. The returned item must be enclosed in the original packaging or any other packaging, as long as it is sealed correctly to avoid losing it and/or damaging it.

You can physically return any item within 10 days of receiving them to any of our shops as long as the above conditions are met (Mkalles / Mkalles 2001 Center, Beirut – Lebanon || Kaslik / Kaslik Main Street, Residence Kaslik building, Jounieh – Lebanon).

In the case of online returns, you need to fill out the online return form within 10 days of receiving the item. All online returns must be sent to one of our shop addresses mentioned above. You will be contacted via the email address or mobile number that you provided to confirm once we have received your return. After ensuring the conditions of the return policy were met, you will receive an online voucher equal to the amount of the return item to spend it freely on our platform. This voucher will be valid for 14 days. Please do note that a delivery fee of 9,000 LBP will be settled for return orders by the client.

Items on sale can only be exchanged in store and within 5 days of receiving them. They can only be exchanged with the same product in different size or colour.

Items included in commercial offers (Ex: Buy 2 Get 1 Free) can only be exchanged in store and within 5 days of receiving them. They have to be returned as a whole package that includes all of the offer’s bought items with other items included in that same commercial offer. For example, if you got 3 items through a Buy 2 Get 1 Free offer, you will have to return all 3 of them to exchange them with 3 other items included in that same commercial offer.

It is very important that you enclose your packing slip or receipt in with the return, it contains important information such as the order number and without this we may not be able to deal with your return effectively.

We do not refund under any circumstances.

Faulty / Damaged / Incorrect / Missing item:

All damages, faults, incorrect or missing items must be reported as soon as possible (and within 7 working days). Please email us at info@fluo-lebanon.com or call us at 00961 1 684 529 to notify us, and please keep the original envelope that the order was sent in as we may need to see this to determine whether the item was damaged in transit or tampered with.

The managing team will deal with faulty and damaged items on a case by case basis.

Contact us

If you have any questions about these policies, you can contact us:
• By email: info@fluo-lebanon.com
• By phone number: 00961 1 684529 || 00961 9 642 569

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